Questions

The things people ask before they pay.

In the order they get asked. Where the honest answer is less flattering than the marketing one, the honest answer is here.

What happens if the email bounces after I unlock it?

The address is checked at the moment you unlock, and if it fails the check you are not charged for it. A verified address can still go dead later. If one you paid for bounces within seven days, tell us and we put the contact back.

Why can I not see the domain before I pay?

Because six characters of a domain is enough to find the whole thing. We tested it against a real sample of 732 domains from the same public log we read, and a six character prefix identified 98.9 percent of them to exactly one site. So we show what the lead is worth instead: the trade, the country, the platform, how fresh it is, and what is broken.

Do my contacts expire at the end of the month?

No. The monthly allowance resets. What you have already unlocked is yours permanently, on any plan, including after you cancel.

Is export really free and uncapped on the free plan?

Yes, and it is the reason the free plan exists in the shape it does. There is no row limit and no export tier. You can only export rows you own, which on the free plan means the ones you have unlocked, and the free plan includes no contacts. So in practice it matters most the day you cancel a paid plan and want your list.

Where does the data come from, exactly?

Certificate Transparency logs for the domain, and the business own homepage for everything else. Both are public. The deliverability result comes from a third party check run when you unlock. Full detail, field by field, is on the data sources page.

Do you scrape LinkedIn?

No. We offer LinkedIn as a way for you to sign in to your own account, which is the opposite thing from reading somebody else profile to build a list. We do not buy broker lists either, and we do not guess an address a business has not published.

A business asked me how I got their address. What do I say?

That it is published on their own website, and that they can have it removed from us in one form with no account and no reason required. Send them to the removal page. It applies at ingestion, at unlock and at export, and it holds through every future run.

How fresh is fresh?

The feed is what launched today, and rows carry the hours since the certificate appeared. A business whose site went live this morning has usually not been pitched by anyone yet, which is the entire point.

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